#Products
I received a faulty item, what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section within 30 days of receiving your order.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
Please note, we cannot offer refunds on cosmetics, pierced jewellery and fashion face-masks or on swimwear and lingerie if the hygiene seal is not in place or has been broken
This does not affect your statutory rights.
I received an incorrect item, what do I do?
We will get this fixed for you ASAP just head over to Contact Us our section, When you message, please include the following information:
- Your name
- Order number
- Product name and code of the item ordered
- Product name and code of the item received
- Picture of the incorrect item and a description of the incorrect item received
You won’t be able to attach an image of the incorrect item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything to us so we can make sure we get the correct item to you as quickly as possible.
Item out of stock?
We are a very fast paced fashion retailer and keeping up with latest trends is our bag. This sometimes means our best selling items can go out of stock and we don’t usually plan on bringing them back in. Why not take a look at our New In section here to see if something catches your eye.
Our customer service team won't know if a product is coming back in or not.